Returns & Exchanges

At Something Went Wrong, we believe your shopping experience should be error-free, which is why we offer a 30-day window for returns on all items in original condition. If your order didn't meet expectations, we are committed to making it right with a seamless refund or exchange process.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email to ensure your package is tracked correctly.

3

Pack and Ship

Securely place the items in their original packaging and drop the parcel off at any authorized carrier location.

4

Receive Your Refund

After our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing